Culture–Can It Be Changed?

In my experience, there are three major influences on culture:

  • Individual team members – Do they work together? Do they feel their voice is heard? Do they enjoy going to work every day?
  • Supervision / management – Do they have an open door policy? Do they listen to employees? Are they willing to take acceptable risks with new ideas?
  • Corporate – Are they driven by only the bottom line? Do they provide too much oversight?

Easy efforts to improve the culture positively include ensuring that corporate, plant, department goals are clear, posted and understood, that communication occurs frequently at all levels, and that appropriate personnel are involved at the right level for decision making.

Lee McClish – Director, Maintenance and Reliability for NTT GDC Americas

Lee is currently the Director, Maintenance and Reliability for NTT GDC Americas, a global telecommunications and data center company. His previous positions were held with BASF, Graphic Packaging and Packaging Corporation of America as a Reliability Engineer, Maintenance Engineer, RCM Manager and Production Manager. He also served in the US Navy as a Submarine Officer. He holds a BSME, MBA, CMRP, CRL, CPMM. He is the author of a recent book “Maintenance Leadership 101” published through Reliability Web and available on Amazon.

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Original session held on February 7, 2024

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