Unwanted errors & surprises are serious threats to reliability in any high-hazard industry. To address them, many leaders apply a mechanistic approach. They install controls, write procedures, and enforce compliance. But these mechanistic strategies often backfire in adaptive, human-based systems.
- Learn the difference between Mechanistic and Adaptive Systems
- See why we can’t “proceduralize everything” in Adaptive Systems
- Get three practical, real-world strategies for increasing reliability and safety in adaptive, human-based systems.
Jake Mazulewicz, Ph.D., Director, JMA, LLC
Before launching his own company, Dr. Mazulewicz served as the HPI Lead of a 3,500+ person business unit of Dominion Virginia power – a Fortune 500 utility. There, he partnered with technical experts in Distribution, Transmission, Substation, Switching, System Protection, & Generation. He researched, taught, and advised leaders in these groups how to combat human errors by applying classic HPI defenses including: Situational Awareness, Checklists, and 3-Way Communication. He also taught advanced organizational strategies including: Crew Resource Management, Just Culture, and traits of High-Reliability Organizations.
Dr. Mazulewicz holds a Ph.D. in Education from the University of Virginia and has served on reliability-driven teams as a firefighter, an EMT, a wilderness search & rescue field team leader, and a military paratrooper.
Original session held on October 6, 2021